SHIPPING & RETURNS

RETURNS

Please reach out to us, email: info@balmmicrousa.com or call: (754) 317-5678 with your order number and the products you’d like to return. Grego's Tattoo Supply does not accept any returns on ink. Returns are accepted within 30 days of the original order date. Products must be sent back to us in new and unused condition. Refunds will be processed 3-10 business days on our receipt of your purchase and refunded to the original form of payment. If you are unable to return the product with your order number and we are unable to verify the original purchase price of the product, your refund will be in the form of a credit equal to the list price at which the product was sold. Customer is responsible for shipping charges to send the item(s) back. Original shipping and handling fees will not be refunded. Returns are also subject to a restocking fee of up to 20%. We understand things happen, please reach out to us for support, please email us at info@balmmicrousa.com or call us at (754) 317-5678.

DOMESTIC SHIPPING

Shipping service is provided by FedEx, and services available for most items are Ground, 3-day select*, 2-day air*, and Next Day Air*. To calculate shipping costs for the desired service, add the items to your cart and enter your address to calculate costs. Orders that qualify for free shipping will be sent out via FedEx Ground. *Please note that deliveries are made only through FedEx and are made only Monday-Friday. All of our products ship from Dania, Florida, USA.

PROCESSING TIMES

For all orders placed through info@balmmicrousa.com, please allow up to 2 business days for handling; in most cases, we will ship your order the next day or the following business day.

EXPEDITED SHIPPING REQUESTS

Info@balmmicrousa.com offers expedited shipping services. Expedited orders must be placed before 2pm EST Monday-Friday to be shipped the same day. All expedited orders placed after 2pm EST will be shipped the following business day.

INTERNATIONAL SHIPMENTS

Info@balmmicrousa.com only ships to addresses within the United States. For international orders, please choose a local distributor.

ORDER CANCELLATION

Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder may be canceled anytime prior to shipping.

REFUSED SHIPMENTS

Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.

Address Correction
Customer is responsible for additional charges that may occur due to package
interception for address changes. It is the responsibility of the customer to confirm the
billing and shipping information after placing an order.